Refund policy

Last updated: July 27, 2026

 

30-Day Return Window

You may request a return within 30 days after the date the order is delivered. Requests submitted after the 30-day period may not be accepted unless required by applicable law.

Return Authorization Is Required

Every return requires authorization from MinimUp Lifestyle before the product is shipped back. Start the request by calling +1 505 483 0863 or emailing support@minimuplifestyle.com. Provide the order number, item name, reason for the return, and photographs when the item is damaged, defective, incorrect, or otherwise has a visible issue.

If the return is eligible, we will send written authorization, return instructions, and a prepaid label when applicable. Do not return an item until you receive these instructions. Do not assume that our business mailing address is the return facility. Products sent without authorization, sent to the wrong address, sent after the authorization expires, or sent using an unapproved method may be refused, delayed, or ineligible for a refund.

Return authorization permits you to send the product for inspection. It does not guarantee a refund before we receive and inspect the return.

Return Eligibility

To qualify for a buyer’s-remorse return, the product must generally be:

·     Unused, unwashed, uninstalled, undamaged, and in its original condition.

·     Free from stains, odors, scratches, chips, cracks, dents, pet hair, smoke exposure, or other signs of use.

·     Returned with all parts, accessories, manuals, tags, labels, and included items.

·     Placed in the original product packaging where reasonably possible and packed securely for return transit.

·     Supported by proof of purchase, such as the order number or confirmation email.

·     Covered by written return authorization issued within the return window.

Non-Returnable Items

The following items are generally not eligible for buyer’s-remorse returns unless applicable law requires otherwise or the item arrived damaged, defective, or incorrect:

·     Gift cards.

·     Products clearly identified as final sale or non-returnable before purchase.

·     Custom, personalized, or made-to-order products, if offered and clearly identified on the product page.

·     Products that have been used, washed, installed, altered, damaged after delivery, or returned with missing components.

·     Unauthorized returns or returns requested outside the stated return window.

How to Start and Process a Return or Refund

1.       Call +1 505 483 0863 or email support@minimuplifestyle.com within 30 days after delivery.

2.       Provide your order number, the product involved, the reason for the request, and photographs when relevant.

3.       Wait for written return authorization and shipping instructions. Do not send the product before authorization.

4.       Use the approved prepaid label and pack the product securely according to the instructions.

5.       After the return arrives, we will inspect it and notify you whether the refund is approved, partially approved where legally permitted, or declined with an explanation.

Return Shipping and Restocking Fee

For an approved eligible return, MinimUp Lifestyle provides a prepaid return shipping label at no cost to the customer. The approved label must be used within the period stated in the authorization instructions.

We do not charge a restocking fee for approved eligible returns. Restocking fee: $0.00.

Damaged, Defective, or Incorrect Products

Contact us within 48 hours after delivery if the product arrives damaged, defective, or incorrect. Submit the request by phone or email and include the order number, a clear explanation, and photographs of the item and packaging. We may request additional information reasonably needed to review the claim.

After review, we may provide a replacement, refund, prepaid return label, replacement part, or another appropriate resolution. If the problem resulted from our error or a confirmed transit issue, approved return shipping and the original standard shipping charge will not be deducted from the refund.

Order Never Arrived

If your order has not arrived by the final estimated delivery date, call +1 505 483 0863 or email support@minimuplifestyle.com. We will review the tracking status and may open a carrier investigation. If the package is confirmed lost or undeliverable for reasons not caused by an incorrect or incomplete customer-provided address, we will offer a replacement when available or a refund to the original payment method. An approved refund for a never-arrived order includes the original standard shipping charge.

Exchanges

We do not offer direct exchanges. To obtain a different product, size, color, style, or finish, complete an eligible return and place a separate order for the preferred item.

Refund Timing and Method

·     Refunds are issued only to the original payment method used for the order.

·     After the approved return is received and inspected, we will notify you of the decision.

·     An approved refund is generally submitted within 10 business days after approval.

·     The bank, card issuer, or payment provider may require additional time to post the funds.

·     Original shipping charges are generally non-refundable for buyer’s-remorse returns, but may be refunded when the return results from our error, a damaged or incorrect item, or a confirmed never-arrived shipment.

Cancellation Policy

You must request cancellation within 12 hours after placing the order by calling +1 505 483 0863 or emailing support@minimuplifestyle.com. We will review the request and confirm acceptance or denial within 48 hours after receiving it. A cancellation is not complete until we issue confirmation. We will accept an eligible cancellation when the request is timely and the order has not entered fulfillment or shipment. If cancellation is no longer possible, the return process may be used after delivery if the item is eligible.

Refund Problems

If an approved refund does not appear after 10 business days from our refund confirmation, first contact your bank, card issuer, or payment provider. If the issue continues, contact support@minimuplifestyle.com or +1 505 483 0863 with the order number and refund confirmation.

Contact Us

Return and refund requests are processed through our published phone number or support email. Do not send a return before receiving written authorization.